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Beginner
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Message 1 of 4

Re: Smart Hub 5 Firmware

Hi have tried to find the Firmware version of my Hub5.  However, when I logon to the router and go to the "System" tab there is no heading or mention of Firmware anywhere.  I have tried all tabs ans still can't find where to find out tjhe version.  Anyone any ideas please?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Smart Hub 5 Firmware

Its in the footer at the bottom of the home page, at least it is on the type A

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Recognised Expert
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Message 3 of 4

Re: Smart Hub 5 Firmware

If I recall it's actually stated at the bottom of every page. Otherwise go to the Troubleshooting -> Helpdesk page and it should be line item 3.

 

1.	Product Name:	HomeHub5
2.	Serial number:	+076284+1530003930
3.	Firmware version:	v0.07.06.01239-BT (Type B) Last updated 20/7/2017
[snip]

 

EDIT: And this time @licquorice has the faster fingers Smiley Wink 

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Moderator
Moderator
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Message 4 of 4

Re: Smart Hub 5 Firmware

@puffin1 thanks for posting and welcome to the community, I've started you're own thread as the one you posted on was quite old.

 

You need to find the trouble shooting tab then look at the logs.  If you follow this guide on how to get your router stats it will direct you to where this info is located.

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