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Aspiring Contributor
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Message 1 of 21

Re: Smart Talk Registration Problem

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I have exactly the same problem when trying to set up Smart Talk on a new phone. Had it on an old phone, cancelled it waited 24 hrs +. Had the phone call and code, had the texy and code. Code inserted automatically. All looked good

Gets to a screen saying "Almost done...We just need to check it's OK to use Smart Talk on this account.

Then settung up account

Then exactly the same Unknown Problem Message.

 

(Just to be sure that I had stopped the service I tried my old phone and it reported the account holder had stopped the service)

 

I note Nucky's post said solved and he was asked to contact the moderator. Can someone help me?

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Distinguished Sage
Distinguished Sage
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Message 2 of 21

Re: Smart Talk Registration Problem

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I have moved your post to a new thread, so you can get help from the community.

 

Is this post any help?

 

https://community.bt.com/t5/Apps-from-BT/smarttalk-quot-sorry-we-haven-t-been-able-to-setup-your-acc...

 

also

If you take a look at -Fix problems signing up to BT SmartTalk, you'll find a few steps that might help.

 

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Aspiring Contributor
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Message 3 of 21

Re: Smart Talk Registration Problem

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I'm afraid the post didn't help.

I have checked that the previous phone has been removed. In "MyBT" Smart Talk shows but there are no users.

I have tried to set up Smart Talk both using my regular BT ID and creating a new one using a different email address. Both result in the same error message. Set up seems to go as it should until I reach the "Almost Done....." screen I get this

 

Help please

 

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Aspiring Contributor
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Message 4 of 21

Re: Smart Talk Registration Problem

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Capture.JPG

This was the image I tried to insert in my earlier post!

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Distinguished Sage
Distinguished Sage
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Message 5 of 21

Re: Smart Talk Registration Problem

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 6 of 21

Re: Smart Talk Registration Problem

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Hi @reneh46

 

Thanks for your post and welcome back!

 

Sorry for the problems you're having re-registering for BT Smart Talk.  Send us over your details and we'll give you a hand with this from here.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Aspiring Contributor
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Message 7 of 21

Re: Smart Talk Registration Problem

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I have continued with my efforts to install Smart Talk and have tried to create a new BT ID using a different email address (I have in fact tried 3!). Each time I received an e mail with a link to "Activate your account" now.

I click on this and it opens My BT with the following message:

Due to technical error we are unable to validate your email address at the moment. Please try again later.

 

I have tried multiple times over the past two days and keep getting the message.

 

Any help gratefully received.

 

Peter

 

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Aspiring Contributor
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Message 8 of 21

Re: Smart Talk Registration Problem

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I got a call from a moderator today and sunsequently from someone on the Smart Talk team (I think), perhaps because of the mods prompting. Thanks for that.

The call wasn't great! I ran through the problem of getting the app to complete it's install and read out the message when the install failed. Having taken all the details she told me the problem would be passed on to another team and they would respond in 7 days. At the end she stressed I must have the app installed on my phone for them to help me. I pointed out that whilst I had downloaded the app and got so far through the installation it had failed at the last stage and wasn't therefore installed. I hope I got the message across but I'm really not certain.

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Aspiring Contributor
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Message 9 of 21

Re: Smart Talk Registration Problem

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Had a call today from John a moderator. Tried to send an email to my orange.fr address to reset BT Smart talk password associated with this address. No email received. I did send myself another email to orange from another email provider and I did receive that OK.

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Moderator
Moderator
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Message 10 of 21

Re: Smart Talk Registration Problem

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Hi @reneh46 Thanks for the update and I will check back with you tomorrow.

 

Cheers

John

 

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