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ruttersj
Aspiring Contributor
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Message 1 of 30

Re: SmarttTalk Problem

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I receive message "Problem occurred while loading my bt page. Please try again after some time." Doesn't matter wether I try from laptop, desktop, android or with iexplore, edge, chrome or firefax on either Windows or Ubuntu. Error is still the same.

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29 REPLIES 29
NeilO
Moderator
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Message 2 of 30

Re: SmarttTalk Problem

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@ruttersj Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll get this looked into. You can find the link by clicking on my username.

Thanks

Neil

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ruttersj
Aspiring Contributor
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Message 3 of 30

Re: SmarttTalk Problem

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Hello NeilO. No "contact the mods" link so struggling to advise on further details?

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DanielS
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Moderator
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Message 4 of 30

Re: SmarttTalk Problem

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Hi @ruttersj,

 

I've made the link available to you under my profile. You'll need to be logged in and viewing the site on Full view if you're using a mobile:

 

ContactTheMods.png

 

Thanks

 

DanielS

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ruttersj
Aspiring Contributor
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Message 5 of 30

Re: SmarttTalk Problem

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Thanks DanielS - details sent.
ruttersj
Aspiring Contributor
1,371 Views
Message 6 of 30

Re: SmarttTalk Problem

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Via MyBT the option has changed from "Manage BT Smart Talk" to "Download Smart Talk App" and Smart Talk is now shown as Inactive.

Selecting either the + next to Inactive or Download Smart Talk App takes me to same page - i.e option to download the App.

Still unable to manage (add or delete) current registrations so despite downloading app again I am unable to remove BT ID to transfer to new android phone and no sign of how to re-activate Smart Talk.

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NeilO
Moderator
Moderator
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Message 7 of 30

Re: SmarttTalk Problem

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@ruttersj thanks for the update and I'm sorry it's not sorted, I've passed this info on to the Smart talk team.

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ruttersj
Aspiring Contributor
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Message 8 of 30

Re: SmarttTalk Problem

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Any news? I am still unable to manage smart talk from my bt account. However using my Android phone I have been able to create a new btid from the app and link it to my Landline. But without the ability to manage smart talk I cannot delete btid to allow other family members to use the service. Nor do I have control or visibility of who could or should have access to premium numbers.
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JohnC2
Moderator
Moderator
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Message 9 of 30

Re: SmarttTalk Problem

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Hi @ruttersj Sorry this is not fixed yet. Neil is chasing with the Smart Talk team but has no update as yet and will be in touch as soon as he has an update.  

 

Cheers

John

 

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ruttersj
Aspiring Contributor
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Message 10 of 30

Re: SmarttTalk Problem

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Hi Neil - Since you switched off call divert(?) the only change I can see is that BT Smart talk is shown as being inactive (screenshot below), so still unable to manage the Smart talk account i.e. add/delete/change for other family members.

 

However I can still make calls from my android phone suggesting Smart talk is not completely inactive.

 

If it helps in resolving please feel free to reset my Smart Talk app/account, including any currently registered devices or BTIDs?

 

 st1.jpg

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