cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ruttersj
Aspiring Contributor
660 Views
Message 21 of 30

Re: SmarttTalk Problem

Go to solution

No change. Still receiving same error message as detailed previously.

 

To recap, I am trying to manage BT Smart Talk within MyBT by following the links in this URL:

https://www.bt.com/s/apps/appspackages/?s_cid=con_FURL_mybt&pgn=1&siteArea=con.mya#/package-settings

 

To reach this one:

https://www.bt.com/appsconsumeraccount/secure/homeaway/manage.do

 

Which takes me here:

https://www.bt.com/appsconsumeraccount/secure/mybtNCE.do where I get the error message "Problem occurred while loading my bt page. Please try again after some time."

0 Ratings
StuartH
Moderator
Moderator
645 Views
Message 22 of 30

Re: SmarttTalk Problem

Go to solution

Hi Ruttersj

 

Thanks for the update, I'll notify NeilO as he is chasing this up for you and get him to provide you an update when he returns tomorrow.

 

Stuart

0 Ratings
ruttersj
Aspiring Contributor
641 Views
Message 23 of 30

Re: SmarttTalk Problem

Go to solution

Many thanks.

0 Ratings
ruttersj
Aspiring Contributor
610 Views
Message 24 of 30

Re: SmarttTalk Problem

Go to solution

Tried again this morning but problem persists. Any progress with reaching resolution?

0 Ratings
NeilO
Moderator
Moderator
602 Views
Message 25 of 30

Re: SmarttTalk Problem

Go to solution

Sorry @ruttersj I've chased the smart talk team for an update but haven't heard anything back. I'll get on to them again this morning.

0 Ratings
NeilO
Moderator
Moderator
562 Views
Message 26 of 30

Re: SmarttTalk Problem

Go to solution

@ruttersj I'm really sorry about the delay getting back to you and I'm still chasing our contacts in the Smart talk team for updates regarding your case. I'll be in touch as soon as I have any info for you.

0 Ratings
ruttersj
Aspiring Contributor
543 Views
Message 27 of 30

Re: SmarttTalk Problem

Go to solution

Sorry, missed your call yesterday.

 

Still seems to be a problem. Tech support did something last week and called to ask that I re-apply international and premium calls against my Smart Talk account. This I did on 16th June under ***EDITED***. Ever since then I have not been able to re-access the management option and I receive the message:

 

We are currently processing a previous request.

Please come back later if you wish to make any changes to your BT SmartTalk service.

 

As it is now 20th June it would appear that the change has either not completed, or has further corrupted my access. So still unable to manage Smart Talk account.

 

I will be available from 15:00 today for callback.

0 Ratings
ruttersj
Aspiring Contributor
532 Views
Message 28 of 30

Re: SmarttTalk Problem

Go to solution

Was the update/upgrade applied to Smart Talk to fix the prblem affecting me and others? Am i now okay to change call restirctions on my account and add others?

 

I can currently "manage" my account which only shows 1 user - me.

0 Ratings
ruttersj
Aspiring Contributor
505 Views
Message 29 of 30

Re: SmarttTalk Problem

Go to solution

FAO Neal

 

Looks like the fix that you had applied has worked. I have been able to:

  • Access Smart Talk management on-line
  • Add new user via smartphone app
  • Re-access Smart Talk management on-line
  • Enable "All calls" for one user
  • Re-acess Smart Talk management on-line

So at present all looks good for me. Thank you.

0 Ratings
NeilO
Moderator
Moderator
492 Views
Message 30 of 30

Re: SmarttTalk Problem

Go to solution

@ruttersj Thanks for getting back to me, that's great I'm glad it's finally been sorted. Smiley Happy

0 Ratings