The moderators do not deal with requests by PM.
You won't see the moderators link unless they have made it available to you and they only make it available after all other options to resolve problems have been exhausted.
Have you tried using Live Chat https://bt.custhelp.com/app/chat/contact_chat/queue_id/275/c/1885
Hi. I've been away on holiday and just returned. I still can't log-in to view my BT account or bill info, it still says my account is suspended. I am currently on BT Live Chat help, to see if they can resolve my issue. The Live Chat help person could not resolve my issue, and they have sent it to the "offline team" to try and resolve it and stated they will call back tomorrow and resolve my BT ID log-in problem. I have been given a reference number and been asked to wait until they contact me. Thanks, Simon
Thanks for posting back and apologies that you're still having this problem.
Keep us posted how things go when you receive the call back from my colleagues. If you're still having this issue in a few days time then we will step in to lend a hand.