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Beginner
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Message 1 of 2

Re: Sound Dropouts on Internet TV

I am having the same issue with sound dropout on internet channels - every 10seconds or so. I have carried out the line test and there is interference in the form of a buzzing noise. The TV is connected vis ethernet and I don't have any other issues (at the moment). Any help much appreciated
Regards

Anne
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Sound Dropouts on Internet TV

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

As your problem is a broadband issue, I have moved your post to the BT Infinity board.

 

Plug the phone into the test socket and see if the noise is still there. If it is, then report it as a noisy phone line, not a broadband fault, as you will get it fixed much quicker.

Once the phone line noise is fixed, the problems with the TV will stop.

 

Test Socket.jpg

 

 

 

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