OK I immediately did as suggested. Sent email...using the appropriate form.. etc.
Here we are a few days later....No reply
29th June 1.7 Mbps at 9.30 but 220 Kbps at 12.00 midday
1st-2nd July generally around 2.0 Mbps ... which is OK
3rd July (today) currently at 240 kbps....and crawling
mods will contact you but at present it seems to be taking 5/6 working days so you have a bit to go yet