Sudden drop in speed

[homerhotspur]

May I add my problem to this thread.

Up until about 4 days ago, all was fine getting approx 6-7 Mbps. Now , the speed has plummeted to 0.3 Mbps, worse on wireless laptops. Have phoned support who were meant to check the line and phone back but they haven't yet.

[imjolly]

to avoid confusion I have started your own thread.

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

[homerhotspur]

ADSL line status

Connection information

Line state	Connected
Connection time	0 days, 3:08:54
Downstream	283 Kbps
Upstream	440 Kbps

ADSL settings

VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.5
Latency type	Interleaved
Noise margin (Down/Up)	30.6 dB / 30.9 dB
Line attenuation (Down/Up)	16.5 dB / 6.8 dB
Output power (Down/Up)	0.0 dBm / 12.9 dBm
Loss of Framing (Local)	0
Loss of Signal (Local)	0
Loss of Power (Local)	0
FEC Errors (Down/Up)	43 / 4294967264
CRC Errors (Down/Up)	0 / N/A
HEC Errors (Down/Up)	N/A / 0
Error Se cond s (Local)	0 Your connection speed 0.2 mbps Your connection speed is the speed that your Home Hub communicates with the Telephone Exchange. This is usually the maximum speed your line can support for the broadband you're on.

[homerhotspur]

Thank you. I got in rather a muddle trying to post the results of the 2 tests but they are shown separately above. I have tried the quiet line test and all seemed ok. The Hub is connected via a filter to an extension socket. The master downstairs is not actually used. As stated, all was fine until 4 days ago. BT never phoned back. They told me to disconnect from all sockets for 1/2 hour and then they would phone me back. I did this, which did not help, and they did not call back.

[imjolly]

are you connected to the test or master socket?  other sockets?  quiet line test?

have you had an email recently from BT about upgrade maybe went to spam folder?

you have been upgraded you adsl2+ up to 20mb

is it possible for you to conenct to the test socket via a filter and post new stats?

[john46]

could you post the BT speed test speedtester.bt.com and post back the full results

[homerhotspur]

I think I must be missing something regarding the Speedtester. All I get as results are the 3 lines of narrative copied in my previous post. How do I get the 'full results' please? Still running at 0.2mbs this morning and still no call back from BT.

[imjolly]

try this link  http://www.speedtester.bt.com/  only your phone number is required

[homerhotspur]

Tried this but only getting basic results - 0.29 Download and 0.03 upload. Also, did not have to enter my phone number.

[john46]

select the adsl fibre diagnostics tab NOT the beta one and then post back the results