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barnsbury
Aspiring Contributor
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Message 1 of 17

Re: Swapping Primary & Secondary BT ID accounts

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John

 

I am having major issues. I need to change my primary BT ID so that it matches the email address that I use to log into my bt

 

Spoke to BT Call centre who after a long time on the phone said I would receive an activation email in 24 hours.  I do not expect this to happen. My old email address is still showing as the primary BT ID

 

Can you please help? I have tried clicking on your username but cannot see any contact-us link

 

 

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gg30340
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Message 2 of 17

Re: Swapping Primary & Secondary BT ID accounts

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barnsbury
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Message 3 of 17

Re: Swapping Primary & Secondary BT ID accounts

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No, I already went down that route. It doesnt work.

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gg30340
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Message 4 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Can you elaborate about how it did not work? 

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barnsbury
Aspiring Contributor
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Message 5 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Because it gives the error message "you cannot change to an email address that is already your bt email address"

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gg30340
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Message 6 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Normally your BTID is the email address that you log onto MyBT with. What make you think it is not presently set up that way?

 

Do you have more than one BTID?

 

If you use this link and the "Is my BTID the primary BTID" link on the right of the page.

 

https://www.bt.com/static/wa/account/bt-id-explained/

 

 

 

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barnsbury
Aspiring Contributor
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Message 7 of 17

Re: Swapping Primary & Secondary BT ID accounts

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The primary ID is my old email address which I had with BT with my previous old account. When I rejoined BT with my present new email address, my primary BT ID for some reason did not update to my new email address - its still showing the old one. 

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gg30340
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Message 8 of 17

Re: Swapping Primary & Secondary BT ID accounts

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I think the problem is because your old email address and BTID is not associated with your present BT account. They are two separate accounts and the old one would not "update" to the new one.

 

You will need BT assistance to sort this out.

 

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take over 48 hours for them to re-contact you.


 

 

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Keith_Beddoe
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Message 9 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Have you tried BT ID Chat

 

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barnsbury
Aspiring Contributor
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Message 10 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Thanks gg

 

Yes, I did try the chat - they were unable to help

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