I would wait for one of the moderators to respond, as I don`t think the forum can help any further with this..
Hi @barnsbury and thanks for posting.
I'll be happy to lend a hand and try to get this sorted for you. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.
Its still not working yet so as you suggested it may take a day or so.
Upon logging into bt.com I did notice that my primary id is still showing the old email address but it now has _del1 added to end. Not sure what that means.
Yes, that worked. And wi fi log in is now working. Many thanks for all your help. Much appreciated 🙂