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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,119 Views
Message 11 of 17

Re: Swapping Primary & Secondary BT ID accounts

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I would wait for one of the moderators to respond, as I don`t think the forum can help any further with this..

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DavidM
Moderator
Moderator
1,113 Views
Message 12 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Hi @barnsbury and thanks for posting.

 

I'll be happy to lend a hand and try to get this sorted for you. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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DavidM
Moderator
Moderator
1,097 Views
Message 13 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Hi @barnsbury,

 

Thanks for taking my call today. That should be sorted for you now so can you check it at your end and let me know?

 

Cheers

 

David

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barnsbury
Aspiring Contributor
1,090 Views
Message 14 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Hi David

 

Its still not working yet so as you suggested it may take a day or so.

 

Upon logging into bt.com I did notice that my primary id is still showing the old email address but it now has _del1 added to end. Not sure what that means.

 

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DavidM
Moderator
Moderator
1,074 Views
Message 15 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Thanks for checking that @barnsbury.

 

Can you log in and claim the account holder status using the new primary ID? Let me know if that helps.

 

Cheers

 

David

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barnsbury
Aspiring Contributor
1,064 Views
Message 16 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Hi David

 

Yes, that worked. And wi fi log in is now working. Many thanks for all your help. Much appreciated 🙂

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DavidM
Moderator
Moderator
1,055 Views
Message 17 of 17

Re: Swapping Primary & Secondary BT ID accounts

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Thanks for letting me know it's all sorted @barnsbury.

 

I'll close this off from my side. Post back if you have any other problems and we'll be hapy to help.

 

All the best

 

David

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