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laurab523
Beginner
592 Views
Message 1 of 3

Re: The Minimum guaranteed Speed should mean Guarantee!

Hi I was wondering if you got your broadband issue resolved I joined bt and they guaranteed minimum speeds of 52 and the highest speed we have got is 18 but they keep saying there's nothing they can do and u will have to pay high early cancellation fees if I leave.
Thanks
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2 REPLIES 2
john46
Distinguished Sage
587 Views
Message 2 of 3

Re: The Minimum guaranteed Speed should mean Guarantee!

I have started a new thread for you as your problem causing low speeds could be different

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john46
Distinguished Sage
587 Views
Message 3 of 3

Re: The Minimum guaranteed Speed should mean Guarantee!

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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