Top cashback

[Trs]

Hi.

Can I please have some help with my TCB claim too?

TCB said they are investigating as taking longer than expected.

[JohnC2]

Hi @Trs  welcome to the forum and thanks for posting. I've moved your post to create your own thread as the previous thread is already solved.

Sorry that you have not received your Cashback yet. To help you further please can you confirm when your service was activated. Also please check your order ref and confirm the first 3 letters of your order ref (Please don't post the full order ref). Post back and let me know.

cheers
John

[Trs]

Hiya and thanks. Was activated 16/8/19.

VOL013-405 17th July order ref
AJMAAA0ZZ 17th Aug order ref

Was told that the two order references related to same claim. However, can see that there has been trouble tracking original order reference when another is given.

Thanks for your quick response.

[JohnC2]

Hi @Trs  thanks for posting back. The AJM reference is the one you need for your cashback claim. As you have been connected a few days ago you may be worrying unnecessarily that won't have receive the cashback. It can take some time for cashback claims to complete so check out Topcashback advice on how to wait for cashback.

If you do encounter a problem getting your cashback your first port of call is to raise a Missing Cashback support ticket with TCB. If you can't get it resolved then post back and let me know and we will then be able to step in to help you.

Cheers
John

[Trs]

Hi. 

I opened a support ticket and they've said it's not progressed as they thought it would. 

Please can someone help?

[Trs]

TopCashback23.09.2019

Hi there

I have had a look into this for you and can see the estimated payable date for this has recently passed.

Are you able to allow an additional 4-6 weeks on top of this as these estimates are based on the merchant payment activities therefore can be subject to change.

Best wishes
Rhi

That's the response I got. 

[NeilO]

Hi @Trs Thanks for posting and welcome back to the BT.com community forums. I'm sorry your cashback payment hasn't been paid, I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to get this looked into.

[RobbieMac · Accepted solution]

Hi @Trs 

Thanks for taking the time to chat with me this morning.

I am really pleased that your cash back has been confirmed now.  There is no need for me to do anything from here so I will go ahead and close this off from here as agreed.

Have a good day 😊

Cheers,

Robbie

[Trs]

You too Robbie! Hope it reaches payable quicker than it was confirmed 🤞😬

[Trs]

Robbie....still not payable. They've said there's a delay with getting the money from BT.