Hi, just come back to BT, my broadband and x5 family sim tracked through TopCashBack but my additional single sim did not. Trying to make a claim but it asks for my AJM / BTCOM reference number, neither of which were on my emails. I have rang BT and the lady couldn’t find any info on these numbers, she also asked someone else, to no avail. Is someone able to find this for me so I can make a claim with TCB please?
Solved! Go to Solution.
You should be able to find it via MyBT.
Select the order for the extra SIM, then look for the sales reference on this page, top right.
Hi Keith, I had tried that earlier to be honest. Checked again using your link and definitely not there, just my VOL reference number. Can someone in BT be able to find it for me please?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi Keith, much appreciated, have a nice weekend
Hi @Psyderman and welcome to the community.
I’m sorry you’re having problems finding the order reference. Was he additional single sim a separate order?
Hi David, yes, I put the additional sim on a separate BT account and then linked to the main one.
Thanks @Psyderman ,
That will have generated a separate order reference then. I've sent you a private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
Please send me over as much detail as possible and I'll look inot this for you.
Hi David, not received a message yet, would you mind sending again please? Many thanks
Sorry about that @Psyderman .
I've resent the message. Let me know when you receive it.