Unable to access BT TV Player

[Steve_M]

Hi marlenna16w,

I can't see any errors on the backend which are for the same situation as lothianman.

Please send me your account details in a private message and I'll take a look.

Steve

[marlenna16w]

Hi,

I've got exactly same problem, would you like to hepl me too, please?

thanks

Marlena

[marlenna16w]

did you get it?

[Steve_M · Accepted solution]

Yes thanks.

I can see the problem but need to pin down where the data incorrect in order to fix it. 🙂

I'll get the tech team to have a look this evening for you and come back.

Steve

[marlenna16w]

Thank you very much

Marlena

[marlenna16w]

BT TV is working now  thank you very much for your help

Best wishes,

Marlena