I'm trying to understand why I have a MYBT U/N and P/W which was working well and a BT Forum U/N and P/W and then, just over a week ago BT told me I needed to set up a BTID!! OK, so stupidly I completed the process and received voice mail and email to say it was all set up and my future bills would be electronic (they have been for many years!!). So I am then asked to log in a P/W to a 20 or so U/N - fails. I ring customer service who seem to know nothing and we finally agree as my MYBT details still work I'll go back to using them. Now I recieve a PIN number - Why?? What am I meant to be using, does BT know? To add to the catalogue of incompetence of technology yesterday my land line fails although my broadband still works - more time wasted chasing customer service to be told to take the wall socket apart - no chance that is for BT to do. Does anyone anywhere at BT know what they are doing?