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Showsni
Beginner
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Message 1 of 3

Re: Unable to access Btyahoo email account after changing password

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I'm having exactly the same issue.

 

We originally were with BT Broadband, and signed up for the free talk21 accounts at the time. We still use these regularly. After receiving the email message to change passwords from BT, I dutifully did so. Since then I've been unable to log in (with a few weird caveats).

 

Note that each talk21 account has a btinternet version too - so my email address, xxxxxxxxxx@talk21.com , is also xxxxxxxxxxxx@btinternet.com

 

Attempting to log in at https://signin1.bt.com/login/emailloginform with the talk21 version leads me to this webpage: https://bt.edit.client.yahoo.com/bt/servicedown?intl=uk&partner=bt-1 stating that the service is down -

Temporarily unavailable
 
System Error

Sorry we can not process your request at this time, please try again later.

 

Attempting to instead log in with the .t21@btinternet version redirects me to https://login.yahoo.com and populates the "Email" box with the address I just used.
 
Trying to visit https://login.yahoo.com directly always just redirects me to home.bt.com, unless I clear my cookies, in which case I can visit https://login.yahoo.com directly until the next time I attmept to log in there (at which point it will begin redirecting again).
 
When I do log in at https://login.yahoo.com (either by clearing the cache and visiting it, or the redirect from https://signin1.bt.com/login/emailloginform ) it seems to work - I can enter my email, and then enter the password. But once I enter the password it takes me straight back to the enter the Email stage of the proceedings. If I try again, I end up back at the https://bt.edit.client.yahoo.com/bt/servicedown?intl=uk&partner=bt-1 Service Down page! However, in some weird way this log in has kind of worked - if I immediately visit https://uk.yahoo.com/ I can see that I am logged in! It says I'm signed in as the email I was using, and even shows how many unread Mails I have. But if I try to view the Mails, or view my Account Details, from this page, it redirects me to http://home.bt.com/ ! This page now also seems to be logged in, as the bar at the top has changed to "Log Out" - but attempting to access my Mails from here just redirects me right back to https://signin1.bt.com/login/emailloginform and I can begin the cycle again.
 
 
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2 REPLIES 2
JohnC2
Moderator
Moderator
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Message 2 of 3

Re: Unable to access Btyahoo email account after changing password

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Hi @Showsni Sorry that your not having much success at getting logged into your email account.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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DanielS
Moderator
Moderator
712 Views
Message 3 of 3

Re: Unable to access Btyahoo email account after changing password

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Thanks for speaking with me on Wednesday @Showsni.

 

I'm glad I was able to get it fixed for you.

 

Thanks

 

DanielS

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