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Newbie
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Message 1 of 2

Re: Unable to change provider - BT have my post code wrong on their master database.

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Hi

 

I have exactly the same problem as I have rung BT 4 times now to try and get BT Openreach to change the postcode as it was a new build address which has changed.  I was told once that BT Openreach was not part of BT! Once I had stopped insisting that it was, I was told by Stuart Brown that it would be resolved...He also informed me the department setup to manage the situation like this has been "closed down" I suspect to save costs!

 

I check with Sky again as it still has not be corrected on BT Openreach. 

 

To say the customer service is useless is being complimentary! 

 

Any ideas?

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Distinguished Sage
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Message 2 of 2

Re: Unable to change provider - BT have my post code wrong on their master database.

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Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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