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Newbie
559 Views
Message 1 of 6

Re: Unable to order FTTP but other houses can

I have the same problem.  I live at 74.  My neighbours at 72 and 76 have fibre broadband.  BT say the local cabinet is not fibre enabled. If this is so, why do my neighbours have BT fibre broadband ?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Unable to order FTTP but other houses can

If you use this checker it will tell what cabinet you are on and what services it can receive.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

If you post a screen shot of the results make sure you remove your phone number.

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Contributor
547 Views
Message 3 of 6

Re: Unable to order FTTP but other houses can

Perhaps your neighbours have Fibre To The Premesis? If so, it's not from the cabinet. That's certainly the case here.

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Sage
512 Views
Message 4 of 6

Re: Unable to order FTTP but other houses can


@jlg1 wrote:

I have the same problem.  I live at 74.  My neighbours at 72 and 76 have fibre broadband.  BT say the local cabinet is not fibre enabled. If this is so, why do my neighbours have BT fibre broadband ?


Ring the FTTP sales team on 0800 587 4787.

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Distinguished Sage
506 Views
Message 5 of 6

Re: Unable to order FTTP but other houses can

We need to see what the results of the Wholesale DSL checker are 🙂
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Sage
498 Views
Message 6 of 6

Re: Unable to order FTTP but other houses can

We do, not the OP.

 

A simlpe phone call will tell him if FTTP is available or not.

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