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maultby40
Beginner
425 Views
Message 1 of 7

Re: Unable to receive incoming calls following switch

Hi Paddy B

 

I wonder if you can help me too.  We've transfered my mother's number to BT from Tesco(talk talk) which went ahead complete with broadband on 9th November.  However since that time she has been unable to receive calls and BT say the number hasn't been released from Tesco.  Tesco say its nothing to do with them now!   My mum is 89 and lives alone and relies on the phone.  The BT engineer has been out and checked the line and say all is ok and equipment ok.  Can you help please?

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
421 Views
Message 2 of 7

Re: Unable to receive incoming calls following switch

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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RobbieMac
Moderator
Moderator
418 Views
Message 3 of 7

Re: Unable to receive incoming calls following switch

Hi maultby40,

 

Welcome to the community forum and thanks for your post!

 

Sorry that your Mum is having problems receiving calls since transferring the number over to us.  We will help sort everything out from here.

 

You'll see our contact link in my profile under the "about me" section.  You'll find it by clicking on my username.

 

Cheers,

 

Robbie

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Agathos
Beginner
389 Views
Message 4 of 7

Re: Unable to receive incoming calls following switch

Same problem here.

Tesco (talk talk) number ported over on the 19th November and hasn't worked since.

Many conversations on the help line and I can't seem to get anyone to understand that the phone number working and the line working are two different things.
That any number can be assigned to my line.
The rest of my service, infinity.. Outgoing calls are great, I can run line tests all day and they never register a fault.
There is nothing wrong with the line.
The number just won't connect to it.

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john46
Distinguished Sage
376 Views
Message 5 of 7

Re: Unable to receive incoming calls following switch

@Agathos

 

 

Forum moderators advsied they will post a contact link tommorow for you 

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OlgaC
Moderator-Retired
372 Views
Message 6 of 7

Re: Unable to receive incoming calls following switch

Hi Agathos, 

 

Welcome to the community. 

 

I would like to take a look at this for you as it sounds as if your number hasn't completely ported over. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch. 

 

Cheers,

OlgaC

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Agathos
Beginner
358 Views
Message 7 of 7

Re: Unable to receive incoming calls following switch

Thanks.
Details sent.
Appreciate the swift response. 🙂
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