Hi Paddy B
I wonder if you can help me too. We've transfered my mother's number to BT from Tesco(talk talk) which went ahead complete with broadband on 9th November. However since that time she has been unable to receive calls and BT say the number hasn't been released from Tesco. Tesco say its nothing to do with them now! My mum is 89 and lives alone and relies on the phone. The BT engineer has been out and checked the line and say all is ok and equipment ok. Can you help please?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community forum and thanks for your post!
Sorry that your Mum is having problems receiving calls since transferring the number over to us. We will help sort everything out from here.
You'll see our contact link in my profile under the "about me" section. You'll find it by clicking on my username.
Welcome to the community.
I would like to take a look at this for you as it sounds as if your number hasn't completely ported over. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.