Unable to reset BT Yahoo email password

[Ceepee5]

Hi there Andy...I have a BT Yahoo Email account and for some reason, I'm not able to log in to reset the password for a sub-email account. It asked for 3 items: my DOB (no problem with that); postcode (huge problems...can't see to recognise the code I entered to the point that I tried various combinations and all didn't work) and finally the security question (no problem too). Please help! Tx!

[Ceepee5]

Hi JohnC2,

I would appreciate your assistance in righting this 'problem' with resetting the password for a sub-account for which I'm struggling with at the moment.  The postcode is not recognised although a month or so ago, I could access my account to reset the password for the sub-account holder.

Thanks very much for your help!

[RobbieMac]

Hi @Ceepee5,

Welcome and thanks for your posts.  Sorry for the problems you're having with your email password.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie