Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

[ajc1388]

I am having huge problems with Infinity 2 speeds.  Upgraded from Infinitely 1 was getting high 30s that was 15 months ago, since then its got slower and slower  29 on a good day this morning 17   normally around 23.     looking at the 4 different small square boxes ive go the one on the far right, withthe two holes ontop of each other.

[Keith_Beddoe]

Welcome to this user forum @ajc1388

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a HH5 can you go to hub manager then troubleshooting then helpdesk and post lines 1-12

Or post the information from the smart hub, using this link.

http://192.168.1.254/0000012803/gui/#/technicalLog/information

[ajc1388]

Hi here is what I get

they are still saying I should get a minimum of

when I did the diagnostics using the BT wholesale speed tracker i got the following  results

[john46]

can you please post the hub stats as asked for earlier

[ajc1388]

hi,  i don't know who to do that, i've tried looked for the troubleshooting helpdesk 1-12 and can't find it

[john46]

which hub are you using ?

[ajc1388]

BT Home hub 5

[john46]

ok in the hub manager locate advanced settings them troubleshooting then you will locate the helpdesk page

[ajc1388]

Thanks

here you go

i've also justn noticed that my firmware is way out of date and not updating at all

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204.1.11 | Last updated 06/07/15

[Keith_Beddoe]

Something within your own wiring is probably restricting your connection speed.

Please connect things up as shown below, and see if the data rate increases.