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Beginner
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Message 1 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

I am having huge problems with Infinity 2 speeds.  Upgraded from Infinitely 1 was getting high 30s that was 15 months ago, since then its got slower and slower  29 on a good day this morning 17   normally around 23.     looking at the 4 different small square boxes ive go the one on the far right, withthe two holes ontop of each other.

 

bt.JPG

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15 REPLIES 15
Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

Welcome to this user forum @ajc1388

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a HH5 can you go to hub manager then troubleshooting then helpdesk and post lines 1-12

 

Or post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

 

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Beginner
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Message 3 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

Hi here is what I get

 

they are still saying I should get a minimum of

BT say I should get.JPG

 

stats.JPG

when I did the diagnostics using the BT wholesale speed tracker i got the following  results

 

diagn test result 25 april.JPGbt.JPG

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Distinguished Sage
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Message 4 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

can you please post the hub stats as asked for earlier
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Beginner
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Message 5 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

hi,  i don't know who to do that, i've tried looked for the troubleshooting helpdesk 1-12 and can't find it

 

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Distinguished Sage
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Message 6 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

which hub are you using ?
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Beginner
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Message 7 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

BT Home hub 5

 

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Distinguished Sage
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Message 8 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

ok in the hub manager locate advanced settings them troubleshooting then you will locate the helpdesk page
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Beginner
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Message 9 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

Thanks

 

here you go

stats 1-12.JPG

 

i've also justn noticed that my firmware is way out of date and not updating at all

 

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204.1.11 | Last updated 06/07/15

 

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Distinguished Sage
Distinguished Sage
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Message 10 of 16

Re: Upgraded from Infinity 1 to Infinity 2 - Speed unchanged!

Something within your own wiring is probably restricting your connection speed.

 

Please connect things up as shown below, and see if the data rate increases.

 

test_socket.jpg

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