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PaddyB
Moderator
Moderator
688 Views
Message 11 of 17

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

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Hi @Orbus,

 

I'll be able to take a look at your connection and arrange an engineer if needed. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Orbus
Aspiring Contributor
670 Views
Message 12 of 17

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

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Thanks, I have filled out the form.

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PaddyB
Moderator
Moderator
649 Views
Message 13 of 17

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

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Hi @Orbus,

 

Thank you for confirming, we'll be in touch as soon as your case reaches the top of the queue.

 

Thanks

 

PaddyB

Orbus
Aspiring Contributor
641 Views
Message 14 of 17

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

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Thank you Paddy, someone called and only let it ring for about 3 seconds and hung up before I could answer. 

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pippincp
Sage
618 Views
Message 15 of 17

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

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I doubt that would be a mod as it takes 3-5 days for them to contact you.

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Orbus
Aspiring Contributor
572 Views
Message 16 of 17

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

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Have to hand it to Robbie and the rest of the forum team for resolving my issues. This is without a doubt the easiest and most convenient way to contact BT direct rather than getting passed from pillar to post over the phone. 

 

Thanks Robbie and everyone else from the forum team 🙂

RobbieMac
Moderator
Moderator
558 Views
Message 17 of 17

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

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@Orbus

 

You're welcome - Glad I could help you get this sorted out Smiley Happy

 

All the best,

 

Robbie

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