You appear to be on infinity 2 but can't get faster speed than infinity 1 so suggest you downgrade and save some money. That won't help poor upload speed
THere was somebidy else helping out John46?? asked me to print this (below)
but what I dont understand is how I can have an upload speed of 6-7M for 3+ years and then it drops to 600k-1M in tha last 3 weeks and then BT say they cannot guarantee it. I have lots of speed check data for the past. Also, when I had problems a few months ago (can exactly remember when maybe 6+) the engineer that came out ended up having a heated discussion with somebody on the phone who was telling him I could not get this speed and then miraculously this went back up. There is clearly some restriction being placed on us here and its not on.
do you have a stable connection? if so maybe a modem reset will give you better upload speed - resetting hub won't help the internet connection which is controlled by modem
Connection is stable. I have reset the modem and the hub as per instruction from BT tech help before i entered anything on this forum. I have registered a complaint.
They have simply restricted my upload speed from 6M to 0.7M and I really dont understand why and nobody will give me an answer from BT. Im keen to see if anybody else has had a similar experience.
I doubt BT have restricted your upload speed more likely there is a fault and you need an engineer visit. Report problem to customer services and complain your upload speed is less than estimate you have
I have some more information about whats happenig around here. Firstly though I have knowledge of the type of equipment being used. I used to provide test solutions to the manufacturers of the CPE and DSLAM's so I have a greater understanding of the test equipment being used and also access to technical advice. But thats was a 2 yeras ago
Once suggestion is that I have been IP profiled because of loss of connection at my house. My modem has been switched off a number of times over the last few weeks because of electrical work going on. However, my neighbours have also noticed a drop in the UL speed as well and I am not sure why this woudl only affect UL speed. So three of us are now looking at alternative providers, as why would we pay so much for an inferior service? I work from home and often need a good upload connection for online presentations and it has already been remarked upon about the poor connection, so basically I am unable to do my job! which ultimately leads to one thing 😞
I spoke to BT yesterday and demanded an answer as to why I have had 6-7M for so long and it now drops to 0.7M - and he got quite irate and was on the verge of shouting at me. THey told me there were no faults on the line
But one thing is certain and I will post it EVERY day if I have to - this happened before and the engineer had to call somebody up the broadband chain to get it turned it back uo. Even the engineer was told that was all I could get so if he is getting fobbed off what chance does the consumer have. However, I had stacks of hiostorical speed checks and he had to argue with the person on teh phone and eventually they switched be back up so something is NOT right.
My livelihood is potentially at stake here so I need a solution soon!