I have similar problems. I too had a lot of work going on in my house so had the router reset a few times. People don't seem to realise what a 0.5mb upload does when you have 20 down. The moment you send an email, download something, it takes out the internet for everyone else in the house, completely. One thing I did try is take the faceplate off my socket and went straight to master socket which gave me 5-6 meg more download. But did nothing to my upload which seems odd.
Do you think BT would be willing to trial me on ADSL 2 and see if that improves my upload?
Still no joy with my broadband upload and I am really suffering with work now when trying to use Microsoft Lync
Nobody at BT can or will answer my question: Why have I enjoyed 5-6Meg and recently it drops to a consistent 0.7M
And it appears some neighbours have also experienced this.
I registered a complaint nobody has contacted me
And the follwing image from the website shows what i should get (im on BT Infinity Unlimited)
can you run the dslchecker using the link I posted earlier and then post results
My upload has gone down a little in the last few weeks from 2.90 to 1.50 but I was told it was something to do with the cabs being worked on G.INP or something like that and you will have to wait for the new update to roll out for the HH5a. Like the other chappy said they would not restrict your upload at all and I have heard that there is not such a thing as dlm anymore on an FTTC line so its not that, you cant blame your dlm anymore. Maybe it might correct itself in time, just wait a while. I have learned now just to leave your equipment alone, don't play around with it at all it will just make it alot worse, trust me!!! 😉