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Message 2 of 31

Re: Uploading causes drop

Having the same issue on FTTP Infinity 4 service.

Exactly the same issue, uploading to Vimeo and Mediazilla. Worked for maybe 30minutes (uploading around 6Gb of video files) and then router hanged, restarted upload and same again.

Would REALLY appreciate someone sharing the solution! HH6

Thanks

 

PS: as it restarted the 2nd time I had this message for a minute or so while it rebooted?! wth?!  Nothing iffy, just regular videos to vimeo and mediazilla!!

 

Screen Shot 2018-02-24 at 10.37.02.png

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3,107 Views
Message 1 of 31

Re: Uploading causing connection drop

Exactly the same issue, uploading to Vimeo and Mediazilla.  Worked for maybe 30minutes (uploading around 6Gb of video files) and then router hanged, restarted upload and same again.

 

This isn't fit for purpose!  FTTP Infinity 4 btw.

 

How to solve this?!

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3,103 Views
Message 3 of 31

Re: Uploading causing connection drop

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

Use a third party router with bandwidth controls and larger input buffer with flow controls.

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3,072 Views
Message 4 of 31

Re: Uploading causes drop

Thanks. Hopefully someone can offer a solution, seems others have managed to solve the problem without having to resort to extra equipment.
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3,041 Views
Message 5 of 31

Re: Uploading causes drop

One of the other threads said " I was contacted by someone and they applied a settings fix to my HUB which fixed my problems."

Hoping to find out what those settings were and if I'm able to apply them myself or if I need BT to do it remotely.

Thanks
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3,029 Views
Message 6 of 31

Re: Uploading causes drop

There are no settings that can be applied to a hub to fix the problem.

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3,018 Views
Message 7 of 31

Re: Uploading causes drop

So. HOW can this problem be fixed? Surely I'm not expected to have a 300mbps download service with 30mbps upload that I cannot upload large files?

The idea of having to throttle my upload speeds, or use external routers is absolutely astonishing.

Never had any such problems with Virgin Media, so this is presumably a BT issue that BT should solve.

Nowhere in my sales literature is this 'product feature' mentioned.

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2,995 Views
Message 8 of 31

Re: Uploading causes drop

Still the same this morning.

 

Pretty disappointed to be honest, no way did I think I'd buy an expensive Inifnity 4 package (with the promise of 30Mbps uploads) and then not actually be able to upload at that speed because BT or the HH6 decide to disconnect me after 30mins or so of uploading a video!

 

Never come across this with previous ISP's.

 

Surely there MUST be a solution to this at an ISP level, and NOT me having to throttle or use 3rd party equipment?

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2,993 Views
Message 9 of 31

Re: Uploading causes drop

Noticed from another post there did seem to be some resolution to this issue courtesy of a Mod @DavidM ? Any chance someone can share their resolution process, would be good to try something. thanks. 🙂
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2,973 Views
Message 10 of 31

Re: Uploading causes drop

Surprised that there's no comments.  Guess I'll need to try BT's tech support on the phone (eek). Guess it'll be best to go through the FTTP team as usual?

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