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Beginner
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Message 1 of 2

Re: Very slow download speed

Hi,

 

I also have a problem with infinity.

 

I recently moved over from Sky and at first it was graet but now I am struggling to get a decent download speed.

 

My speed tests are as follows:

 

1. Best Effort Test:  -provides background information.

 Download Speed
 176 Kbps
  
0 Mbps38.71 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 176 Kbps
 For your connection, the acceptable range of speedsis 12 Mbps-38.71 Mbps .
 Additional Information:
 IP Profile for your line is - 38.71 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 239 Kbps
  
0 Kbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 239Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

 

 

Anyone got any ideas?

 

I am running my desk pc only on a hard wire connection to the hub via a power adaptor

 

 

Thanks 

 

Steve

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1 REPLY 1
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Distinguished Sage
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Message 2 of 2

Re: Very slow download speed

You need to eliminate the powerline adaptors as being a possible cause. Connect direct to the computer with an Ethernet cable and retest.
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