In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
If you have a smart hub, the post the results from this page http://192.168.1.254/0000012803/gui/#/technicalLog/information
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
Then we can see what can be done.
This may also be helpful if you are wondering about cancellation.
Cancellation of your service will be subject to the following conditions:
Your connection speed should be 33 and 47mbs, unless there is an issue with your home installation or a line fault.
Line faults normally show up as noise on phone calls.
If you could please provide the rest of the information asked, when you can. Thanks.
can you try connecting the hub to the test socket and repost the hub stats again
I will try this tonight. but in the mean time is there anyone who can help with the fact that i have received the worst "customer Service" i have ever seen. I have been called a liar, i have been lied to, all the contact i have had with BT has been initiated by me, every time i call BT I find out the action date for my complaint has moved, i have been promised call back after call back after call back and received none, i have been told it will cost me £420 to cancel, if i could actually get to speak to someone who could do it! I have given my new mobile number to 7 people in 2 days and changed it online yet everytime i call they dont have it. I asked a live chat rep yesterday 12 times (counted on transcript) to put me through to his manager and he refused everytime and in the end ignored me until the chat disconnected. i have spoken to 12 people in 2 days yet no one seems able to either tell me anything or do anything, other than pass the buck and say someone will call me back ASAP, presumabley on the wrong number as they dont seem capable of storing my new one.