I wouldn't take any notice of what BT says. I was told about three months ago (by a rather abrupt employee) that if I left it two weeks I would be able to order fibre and that the service would be available two weeks later. Well three weeks in and I can't place an order.
You have to remember BT is the spawn of Thatcher - who created a private sector monster which now controls all the lines - hence the terrible customer service. The irony is that the train from Ipswich to London is always full of BT people going to meetings in London from their big base in Suffolk. If they had few meetings and got these guys laying cables we'd be fine.
If you want modern communication, you need to move to a modern country.
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