We are experiencing exactly the same problem for the last 2 weeks since an upgrade was done. The call centre is of no help at all. Can someone please advise and fix the issue without a BT box reset?
Solved! Go to Solution.
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I took my blinkers off and switched from Mobile website to Full website. I've sent a message with my details. Thanks in advance.
Hi, has anyone had a chance yet to investigate my issue? Its been a few days and I have had no further update since I have submitted my information on Thursday. Thank you
I gave your home number a quick call, I'm sorry I didn't get speaking to you. I'm in the office until 9 PM and can give you a call later. Please let me know what would be the best time to call?