We are experiencing exactly the same problem for the last 2 weeks since an upgrade was done. The call centre is of no help at all. Can someone please advise and fix the issue without a BT box reset?
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I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community.
I can have this investigated for you.
Send us in your details using the contact the mods link in my profile. You can find it by clicking on my username.
I took my blinkers off and switched from Mobile website to Full website. I've sent a message with my details. Thanks in advance.
Hi, has anyone had a chance yet to investigate my issue? Its been a few days and I have had no further update since I have submitted my information on Thursday. Thank you
I gave your home number a quick call, I'm sorry I didn't get speaking to you. I'm in the office until 9 PM and can give you a call later. Please let me know what would be the best time to call?