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Thanks for trying @Barney300. Can you try the uninstall / reinstall route and run the test again? The reason we need those results are is it linked back to our suppliers so once the test is run including the further diagnostics we can pick up the results from wholesale and progress the fault.
I can completely understand your frustrations @Barney300. I'll do my best to help here. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.
Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.
What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.