Same problem, have posted here also and no response. I filled in the feedback form in the 9 month old thread probably to no avail. Looks like there equipment is basivcally useless compared to sky. I managed to get an engineer booked (for free after arguing) who is coming next week, this was after 3 phone calls and 4 lots of 1hr online chats!
Comon BT this is terrible!!
I'm sorry you're experiencing issues with your BT TV service. Let us know how things go with the engineer next week and if need I'll be able to take a look at what is happening with the fault.
BT Engineer came today as scheduled
He asked a few questions, ran a few tests then said its not internal or hardware and rang the engineer support line.
The operator ran through the normal have you tried this checklist (just like customer support) and of course he said yes and its not the problem. The operator eventually admitted it must be a multicast problem (whatever that is?) and said she could only escalate it to her line managaer and we would have to wait 48 hrs to see if 'something happens' !!
with that he appologised and left
So who do I speak to now???
Hi @alanbenjy Sorry the engineer couldn't fix the fault.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.