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prt32
Contributor
422 Views
Message 1 of 5

Re-contracted Infinity 2. Confused about P2P throttling.

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Hi All,

 

I just upgraded my account over the phone with sales team.

 

just looked at my account and i see the icon for my broadban has changed to "More Broadband With Infinity"

 

I know it will not complete untill tomorrow, but it that right ??

 

Thought it was "Totaly Unlimited"

 

Can some one please advise.

 

Regards

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4 REPLIES 4
swaber
Aspiring Expert
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Message 2 of 5

Re: Re-contracted Infinity 2. Confused about P2P throttling.

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i'm on totaly unlinited nd this is what my icon looks like

inlimited.PNG

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sjtp
Guru
409 Views
Message 3 of 5

Re: Re-contracted Infinity 2. Confused about P2P throttling.

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The title should say 'Unlimited Broadband with BT Infinity 2'.

 

To confuse you, the title 'Unlimited Broadband' goes with the description 'totally unlimited' (eg no throttling);

and the plain Infinity title goes with the description 'unlimited' (eg limited by throttling).

 

Even once the order change shows on MyBT, it may take up to 5 days for the unthrottling to take effect (often around 1 extra day).

I don't know if they've fixed it now, but for a time MyBT would show the reassuring 'No Phone, No Broadband' status during the change between the old Infinity 2 and the new.

 

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prt32
Contributor
397 Views
Message 4 of 5

Re: Re-contracted Infinity 2. Confused about P2P throttling.

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this is what shows on my bt now

 

Untitled-2.jpg

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prt32
Contributor
364 Views
Message 5 of 5

Re: Re-contracted Infinity 2. Confused about P2P throttling.

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Super-fast service had to call twice as first sale person did not have a clue what i was talking about.

Second person, was great.

Placed my order for the totally unlimited infinity 80/20 or whatever you want to call it.

 

Late last night all p2p restrictions have been lifted, cloud updated to 50 gig, and speed as per normal.

 

all within 24 hours

 

Great service all

 

Thank you

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