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Message 1 of 4

Re: customer service dept/faults team

My speed has dropped from approx 7mb down to 2mb and the BT call centre staff were very unforthcoming. Persistance did pay off and they acknowledged that I did have a "fault" though no explanation as to what had caused it. Told me to wait for 10 days whilst my service "stabalised". A lot of bull**** really. No doubt there was over-demand in my area and they had to make adjustments... but why not be honest with us?

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Distinguished Sage
Message 2 of 4

Re: customer service dept/faults team

Hi Welcome to the forums

Here are some help pages done by CL Keith

also post your full hub stats details shown in this link

Can you also post the full results fromBT Speedtest

Have you tried connecting to the test socket at the rear of the master socket  Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Guru
Message 3 of 4

Re: customer service dept/faults team

If your line has been put back into training mode after a repair, then it could take 10 days to stabilise again.  That's the normal training period for a new ADSL connection.

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Distinguished Sage
Message 4 of 4

Re: customer service dept/faults team

Just a matter of waiting for the line to stabilise again
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