email ......... @BTINTERNET.COM NO LONGER WORKING

[Barbs77]

@DavidM  A friend of mine  (Crocodile) has suggested you may be able to help.  I have spent over a week getting call backs to try and sort my problem.

i can only send from my primary account to my sub acoounts.  Anyone sends to me they recieve the message 

450 Mailbox unavailable.

If this was a sub account i could just delete it but as it is the Primary to change email address on sites I have logged with this email address need verification from this account.

Todays the advise was to delete every email.  i realise i had an awful lot of emails but to delete one by one would of taken a long time.  My company IT guy managed to sort if via Oultook and they have all been deleted but I am still not receiveing emails.  Would be grateful of any advice.  Not sure if this helps but this was an old Yahoo email account.

Barbs77

[PaddyB]

Hi @Barbs77,

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

[rbz5416]

@PaddyB

Please see first post in this thread for what's been established so far:

https://community.bt.com/t5/Email/Email-No-Longer-Received/td-p/1763744

[JohnC2]

Hi @Barbs77 Thanks for completing the form and we will be in touch soon to help you with this.

Cheers

John

[Barbs77]

Good morning,

I have received a text message to say BT Will be phoning me today between 11.50 and 13.50 is this generated via this forum please

Barbs 

[Keith_Beddoe]

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@Barbs77 wrote:

Good morning,

I have received a text message to say BT Will be phoning me today between 11.50 and 13.50 is this generated via this forum please

Barbs 

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Its probably too soon for it to be one of the moderators.

[Barbs77]

That's what 

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@Keith_Beddoe wrote:

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@Barbs77 wrote:

Good morning,

I have received a text message to say BT Will be phoning me today between 11.50 and 13.50 is this generated via this forum please

Barbs 

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Its probably too soon for it to be one of the moderators.

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That's what I thought guess it is the call centre but they have been unable to assist so far

Thanks

[Barbs77]

As I thought it was the Call center asking me to do the same as I have done for the over a week. Monitor it for the next few days and they will phone me back. 

Barbs

[Barbs77 · Accepted solution]

Solved