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Aspiring Contributor
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Message 1 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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@DavidM  A friend of mine  (Crocodile) has suggested you may be able to help.  I have spent over a week getting call backs to try and sort my problem.

 

i can only send from my primary account to my sub acoounts.  Anyone sends to me they recieve the message 

 

450 Mailbox unavailable.

 

If this was a sub account i could just delete it but as it is the Primary to change email address on sites I have logged with this email address need verification from this account.

 

Todays the advise was to delete every email.  i realise i had an awful lot of emails but to delete one by one would of taken a long time.  My company IT guy managed to sort if via Oultook and they have all been deleted but I am still not receiveing emails.  Would be grateful of any advice.  Not sure if this helps but this was an old Yahoo email account.

 

Barbs77

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Moderator
Moderator
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Message 2 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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Hi @Barbs77,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Aspiring Expert
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Message 3 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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@PaddyB

 

Please see first post in this thread for what's been established so far:

 

https://community.bt.com/t5/Email/Email-No-Longer-Received/td-p/1763744

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Moderator
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Message 4 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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Hi @Barbs77 Thanks for completing the form and we will be in touch soon to help you with this.

 

Cheers

John

 

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Aspiring Contributor
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Message 5 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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Good morning,

 

I have received a text message to say BT Will be phoning me today between 11.50 and 13.50 is this generated via this forum please

 

Barbs 

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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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@Barbs77 wrote:

Good morning,

 

I have received a text message to say BT Will be phoning me today between 11.50 and 13.50 is this generated via this forum please

 

Barbs 


Its probably too soon for it to be one of the moderators.

 

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Aspiring Contributor
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Message 7 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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That's what 


@Keith_Beddoe wrote:

@Barbs77 wrote:

Good morning,

 

I have received a text message to say BT Will be phoning me today between 11.50 and 13.50 is this generated via this forum please

 

Barbs 


Its probably too soon for it to be one of the moderators.

 


That's what I thought guess it is the call centre but they have been unable to assist so far

 

Thanks

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Aspiring Contributor
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Message 8 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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As I thought it was the Call center asking me to do the same as I have done for the over a week. Monitor it for the next few days and they will phone me back. 

 

Barbs

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Aspiring Contributor
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Message 9 of 9

Re: email ......... @BTINTERNET.COM NO LONGER WORKING

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Solved
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