error message on my bt email account

[lar1]

I have been having a problem of this type - error message and inbox not loading - since last Sunday.  I have 'chatted' with BT help but they don't seem to have a solution.  Made me open my inbox through different browsers and on both laptop and tablet always with the same results. 

I have also logged in and out and re-booted endlessly

I have had a new-look email and a new hub recently - it was working immediately after both of these changes but could it be related to one or the other? 

Is there anything more I can try?

[JohnC2]

Hi @lar1  welcome to the forum and thanks for posting. Sorry that you were unable to access your email account. Are you still experiencing this problem? If you are I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help you. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

[lar1]

I have had a PM on the topic from JohnC2  and am hoping the issue can be resolved but atm still have no BT email

I hope I'm replying to the question in the right place - I still haven't got to find my way round properly

[JohnC2]

Hi @lar1  thanks for sending in your details. Sorry that we are taking a bit longer than usual to get to your case. I've checked and you are in the queue and once you reach the top of the queue one of the team will be in touch to help you with this.

cheers
John

[lar1]

Thanks John 🙂

[PaddyB · Accepted solution]

Hi @lar1,

Thank you for sending in your details. I'm sorry you haven't been able to access your inbox through your BT email. I gave your home number a quick call, I'm sorry I didn't get speaking to you.

If you have the Conversation View turn on, this could be causing the error if you hold a large number of emails in your inbox.

Please, can you try turning off Conversation View? To do this click Change View and then turn of Group Conversations.

Give that a try and let me know how you get on.

Thanks

PaddyB

[lar1]

Hi @PaddyB

Magic! Thank you so very, very much. Such a relief to have my in-box back

Lyn x

[PaddyB]

Hi @lar1,

No problem, I'm always happy to help. I'm sorry it took so long to get this fixed.

Thanks

PaddyB