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Message 1 of 3

Re: how to make a formal complaint


Having gone round and round with so called customer services.  I too would like to make formal complaint.  Email would be easier but the link  provided by another forum member brings up a page that doesn't seem to work?? Does anyone know of one?

We  have been a customer with BT for less than a month - our phones have not worked since we switched to BT and the TV we are paying for doesnt have any bbc or main itv channels.  priceless.  We''ve tried various 'unhelpful' customer service routes who promise to call us back to sort it and never do. I've even emailed head of retail at BT to let him in on the 'secret' of his shocking customer services set up. But still no response.

I couldn't be more amazed at the brick walls that are put up in the name of wanting to be no 1 for customer service.  What a joke.  



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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: how to make a formal complaint

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks








This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it





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Message 3 of 3

Re: how to make a formal complaint

Hi Kmacc,

Welcome and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.



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