Re instating bt email address

[Erv65]

I have had a g mail update that puts all important emails in the recycle bin. How do i get my BTe mail working again . I think it was stopped a while ago.

[Keith_Beddoe]

My Gmail is fine, never had any issues with it at all.  Are you a BT Broadband customer?

[Erv65]

Yes. I was happy with gmail for years till i got an update that decides for you where to put your emails. I have problem with a group email that goes to several addresses in the group . The new gmail sticks these in recycle and they are the most important mails from a large group of my friends .

[Erv65]

I think my old BT address was suspended because i never used it . I only used gmail because it used to be great. I am fed up with upgrades that make things more complicated or in this case unusable.

[Erv65]

For a distinguished sage your reply was far from helpful !!!😀

[Keith_Beddoe]

I use the Thunderbird e-mail client to deal with Gmail, and BT mail, so all of my mail filtering is done using that.

Have you tried logging ito your old BT e-mail account?

Use this link https://signin1.bt.com/login/emailloginform

If its been deleted, then you will have to login to MyBT, and select the e-mail tile. It should tell you whether you are on the new BT mail, or the old BT Yahoo mail.

[Erv65]

O.k will try that . Thank you.

[Keith_Beddoe]

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@Erv65 wrote:
For a distinguished sage your reply was far from helpful !

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This is only a customer to customer help forum.

If you are not happy with the advice given here, then perhaps you had better contact BT, and ask them about your old e-mail address.

[Erv65]

Hey i was only joking . Note the smiley face. Sorry if i offended you .

[Erv65]

Oh the icon doesn't show , sorry.