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Newbie
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Message 1 of 2

Re: massive drop in broadband speed & BT saying there is no fault on the network

I sense your frustration here because I have had a fault on both telephone AND Brodaband for a considerable amount of time now. Despite many assurances that I would be called by a manager, BT has failed to resolve my issue and I am at the end of my tether with them. Even looking back to the original set up of broadband and telephone, there were problems. Your staff in India are very professional and courteous but despite this I do struggle to understand what they are saying due to their accents.

 

There is a whole catalogue of

  1. missed appointments,
  2. missed manager calls
  3. and just a lack of common courtesy in getting back to me.

I couldn't run a business like this  as it would fail in its infancy. BT please pull your socks up quick because the level of service afforded to me has been tantamount to non-existent and I am one of many who feel themselves in this invidious position. I work from home but can't at the moment, I can't run TV catch up and I am unable to receive E Mails. The new hub sent has not resolved my issues.

 

BT it's time you made sorting out my problem a priority considering the extreme length of time I have had issues.

 

Very, very poor show indeed!

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: massive drop in broadband speed & BT saying there is no fault on the network

welcome to the BT community forum where customers help customers and only BT employees are the forum mods  Your post does not go to BT

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router). Must be done with wired conenction

 

enter your phone number and post results remember to delete number  https://www.btwholesale.com/includes/adsl/main.html

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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