misleading customers

[IrishOne]

Your lucky it's only 12 months. My father has been giving a 24 month that happen when he wanted cancelled bt sports.

He was never told this on the phone that by canceling BT sport you will be on a new 24 month contract.

He never got an email as he uses my email address for all emails and I don't delete my emails. He only found out through a letter that he got yesterday and when he phoned up  was basically told tough luck it's past the canceling date and if you want to leave us give us 500 pound like my father can afford that.

 Over 20 years of being with BT and they do that to him. This will be the last contact BT get from my dad 

[PaddyB]

Hi @IrishOne,

Welcome to the community forum.

That doesn't sound right and I don't know how your father would have ended up with a 24 month contract for canceling BT Sport.

I'll be able to take a look at his account. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB