cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
776 Views
Message 1 of 12

Re: received Amazon gift card

Go to solution

The 45 days have also passed since my, and my wife's, claim. I contacted customer service about this, 2 days and still no reply. Pretty poor service to be honest, especially with such a simple matter. What's the next step for me ?

0 Ratings
11 REPLIES 11
Highlighted
Moderator
Moderator
772 Views
Message 2 of 12

Re: received Amazon gift card

Go to solution

Hi @hmnadjib,

 

Thanks for posting. Please send me over your details and I'll chase this for you. You'll get the contact link in my profile.

 

Cheers

 

David

0 Ratings
Highlighted
Aspiring Contributor
754 Views
Message 3 of 12

Re: received Amazon gift card

Go to solution

@DavidM wrote:

Hi @hmnadjib,

 

Thanks for posting. Please send me over your details and I'll chase this for you. You'll get the contact link in my profile.

 

Cheers

 

David


Thanks @DavidM I can't find a contact link ? 

0 Ratings
Highlighted
Moderator
Moderator
746 Views
Message 4 of 12

Re: received Amazon gift card

Go to solution

Hi @hmnadjib,

 

If you click on my username you'll see a link that says 'click here to contact the mods'. Just complete and submit that form and we'll take it from there.

 

Cheers

 

David

0 Ratings
Highlighted
Aspiring Contributor
794 Views
Message 5 of 12

Re: received Amazon gift card

Go to solution

@DavidM wrote:

Hi @hmnadjib,

 

If you click on my username you'll see a link that says 'click here to contact the mods'. Just complete and submit that form and we'll take it from there.

 

Cheers

 

David


Ok done, thank you!

0 Ratings
Highlighted
Aspiring Contributor
784 Views
Message 6 of 12

Re: received Amazon gift card

Go to solution
Hi @DavidM
Any update regarding this, I have sent you the relevant info a couple of days ago. 
Thanks.
Nadjib
0 Ratings
Highlighted
Moderator
Moderator
762 Views
Message 7 of 12

Re: received Amazon gift card

Go to solution

Hi @hmnadjib

 

Thanks for posting back!

 

I have checked our email queue and we have received your details.  We are very busy at the moment and it will take a few days to get round to you.  

 

We deal with cases strictly in turn as we receive them.  As soon as you reach the top of our email queue one of the guys will be in touch.

 

Cheers,

 

Robbie

0 Ratings
Highlighted
Aspiring Contributor
757 Views
Message 8 of 12

Re: received Amazon gift card

Go to solution

@RobbieMac wrote:

Hi @hmnadjib

 

Thanks for posting back!

 

I have checked our email queue and we have received your details.  We are very busy at the moment and it will take a few days to get round to you.  

 

We deal with cases strictly in turn as we receive them.  As soon as you reach the top of our email queue one of the guys will be in touch.

 

Cheers,

 

Robbie


Thanks @RobbieMac

0 Ratings
Highlighted
Moderator
Moderator
744 Views
Message 9 of 12

Re: received Amazon gift card

Go to solution

Hi @hmnadjib,

 

I picked up your email this evening, thanks for sending over the details. I tried calling, sorry I missed you. I'm chasing this with the vouchers team and will be in touch as soon as I get an update.

 

Cheers

 

David

0 Ratings
Highlighted
Aspiring Contributor
731 Views
Message 10 of 12

Re: received Amazon gift card

Go to solution

@DavidM wrote:

Hi @hmnadjib,

 

I picked up your email this evening, thanks for sending over the details. I tried calling, sorry I missed you. I'm chasing this with the vouchers team and will be in touch as soon as I get an update.

 

Cheers

 

David


Thanks @DavidM 

You called my wife's phone.

I look forward to a quick resolution on this one, thanks.

0 Ratings