received Amazon gift card

[hmnadjib]

The 45 days have also passed since my, and my wife's, claim. I contacted customer service about this, 2 days and still no reply. Pretty poor service to be honest, especially with such a simple matter. What's the next step for me ?

[DavidM]

Hi @hmnadjib,

Thanks for posting. Please send me over your details and I'll chase this for you. You'll get the contact link in my profile.

Cheers

David

[hmnadjib]

---

@DavidM wrote:

Hi @hmnadjib,

Thanks for posting. Please send me over your details and I'll chase this for you. You'll get the contact link in my profile.

Cheers

David

---

Thanks @DavidM I can't find a contact link ? 

[DavidM]

Hi @hmnadjib,

If you click on my username you'll see a link that says 'click here to contact the mods'. Just complete and submit that form and we'll take it from there.

Cheers

David

[hmnadjib]

---

@DavidM wrote:

Hi @hmnadjib,

If you click on my username you'll see a link that says 'click here to contact the mods'. Just complete and submit that form and we'll take it from there.

Cheers

David

---

Ok done, thank you!

[hmnadjib]

Hi @DavidM

Any update regarding this, I have sent you the relevant info a couple of days ago. 

Thanks.

Nadjib

[RobbieMac]

Hi @hmnadjib

Thanks for posting back!

I have checked our email queue and we have received your details.  We are very busy at the moment and it will take a few days to get round to you.  

We deal with cases strictly in turn as we receive them.  As soon as you reach the top of our email queue one of the guys will be in touch.

Cheers,

Robbie

[hmnadjib]

---

@RobbieMac wrote:

Hi @hmnadjib

Thanks for posting back!

I have checked our email queue and we have received your details.  We are very busy at the moment and it will take a few days to get round to you.  

We deal with cases strictly in turn as we receive them.  As soon as you reach the top of our email queue one of the guys will be in touch.

Cheers,

Robbie

---

Thanks @RobbieMac

[DavidM]

Hi @hmnadjib,

I picked up your email this evening, thanks for sending over the details. I tried calling, sorry I missed you. I'm chasing this with the vouchers team and will be in touch as soon as I get an update.

Cheers

David

[hmnadjib]

---

@DavidM wrote:

Hi @hmnadjib,

I picked up your email this evening, thanks for sending over the details. I tried calling, sorry I missed you. I'm chasing this with the vouchers team and will be in touch as soon as I get an update.

Cheers

David

---

Thanks @DavidM 

You called my wife's phone.

I look forward to a quick resolution on this one, thanks.