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clacksman
Aspiring Contributor
536 Views
Message 1 of 4

Re: slow infinity2 speed

I have just upgraded from Infinity 1 to Infinity 2 (activation day was May16th). However there has been no change in my download speed. I was getting 38.163 before and I am getting the same now. I have had several chats with the Indian team who eventually said I needed an engineer. One was apparently booked but didn't turn up. Instead my fault was shown as fixed on 22nd. I reported that it wasn't fixed but was told that it would magically resolve itself 10 days after activation day i.e May 26th.

 

Am I being given the runaround?

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3 REPLIES 3
clacksman
Aspiring Contributor
524 Views
Message 2 of 4

Re: slow infinity2 speed

I don't understand. I have been promised a minimum 49 Mb/s

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DanielS
Moderator
Moderator
409 Views
Message 3 of 4

Re: slow infinity2 speed

Hi @clacksman,

 

I think it's best if we take a look into all of this for you. You can reach us by clicking on my user name and then on contact the mods. It'll take us a few working days to get back to you but we will. Before you complete that try the following self-help: Five steps to improve slow BT Broadband speeds

 

Thanks

 

DanielS

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gg30340
Distinguished Sage
Distinguished Sage
401 Views
Message 4 of 4

Re: slow infinity2 speed

The max speed for Infinity 1 is 52Mbps so if you were promised 49Mbps on your line you should be able to get 49Mbps on Infinity 1 so no need to pay for Infinity 2.

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