Re tech gift

[Tanyalou90]

Hi I am abit annoyed because i got told when I signed up that I would have a text gift of either a Xbox one or Samsung tab I have had no email about it and I spoke to someone on live chat about this and they said it would be dealt with I feel like I have been let down so many times with bt already 

[Keith_Beddoe]

@Tanyalou90 

What date was your service activated, as you have to wait 28 days after that, before an email will be sent with a code to place an order on the BT Shop for your chosen gift. I assume you placed your order online?

[Tanyalou90]

Hi I am not annoyed that I signed up and got told on live chat that I would receive a free gift Xbox one I was told that I would hear something but I haven’t I feel like I have been let down 

[Tanyalou90]

19th August 

[Keith_Beddoe]

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@Tanyalou90 wrote:

19th August 

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Then if you have not received the code by 19th September, then please post back here, and help will be offered by a moderator.

[Tanyalou90]

Well no not really I was told that I should of had one in the 14 days and I didn’t then I was told 5 days and it’s really annoying me because am being told different dates 

[Keith_Beddoe]

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@Tanyalou90 wrote:

Well no not really I was told that I should of had one in the 14 days and I didn’t then I was told 5 days and it’s really annoying me because am being told different dates 

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Here is a similar post to another customer, from a BT moderator which actually mentions 30 days.

https://community.bt.com/t5/Bills-Packages/Free-gift/m-p/1964422#M112110