I was down to 20 Meg sync having dropped from 40 Meg Sync in April. I pointed this out to @BTCare on Twitter who sent an engineer round. The engineer spent 3 hours on the case during which he found there was a length of Aluminium from the last telegraph pole to the cabinet. He replaced it with copper with impressive results
At least we'll hopefully have the chance to upgrade to full FTTP within the next few years. I suspect that my cabling might be aluminium, or at least poorly done (it's a relatively new 2000/2001 development). I was estimated to get over 60Mb download, and while most people receive over their estimates, I can only get around 48Mb, and that's with plenty of errors and full interleaving applied. If and when the opportunity to upgrade to FTTP/FTTH becomes available for Infinity customers, I'll be there. To me, it's a more worthy investment than spending £600 on a Sky HD World suscription or something similar for a year.
Wizen, Do you know your line length to the CAB?
notoriousdbp, your speeds look like my stats on a good day. How close are you from the CAB(Line length)?
If would appear BT Retail just want me to forget about it, and be happy with what I have.....
Quote: " Your speeds are good, you should be happy, as some people don't have that sort of speed. it's within acceptable limits, and nothing else can be done."
The manager could not even answer as to why my speeds are not back to pre-fault speeds, but kept repeating the same quote... This is madness! if I cancel, I would be faced with the full cancelation fee, as they don’t promise or guarantee, but as an “up to” service.
also be warned upload speed does not even have a minimum speed(so the UK customer care manager says), so if you get 20mb, and have a fault, and goes down to 12, don’t expect pre-fault speeds again, as they don’t promise anything.
Can someone tell me if their are any others way to connect level 2 support? via live chat, twitter, e-mail? I think if they took the time to see in writing what I’m talking about, it would help them understand the issue more clearly.
@phonic wrote:notoriousdbp, your speeds look like my stats on a good day. How close are you from the CAB(Line length)?
About half a kilometre according to the engineer
@phonic wrote:
Can someone tell me if their are any others way to connect level 2 support? via live chat, twitter, e-mail? I think if they took the time to see in writing what I’m talking about, it would help them understand the issue more clearly.
@I only ever tweet @BTCare now when I need help the support from that team is outstanding