Here are the current adsl stats
Data rate(Kbps) 3008Kb 448Kb
Noise Margin 18 21
Output power(dBm) 123 189
Attenuation(dB) 51 29
I've just tried a speed checker and after about 3 minutes waiting for it to start it eventualy said current throughput 136kbps then said an error occured.
This sounds like the same issue I am currently having. For me this only started 2 days ago, but its so severe I can't use the internet at all during peak hours.
You should plug your Router into the test socket behind the master socket faceplate. To do this you will need to remove the two small screws on either side of the master socket. This will eliminate any wiring problems in your house.
You should then post your new ADSL stats up here again.
You should also perform a speedtest at
and copy and paste the full output of that into this Thread.
If you still have the HomeHub you got when you signed up to BT Broadband it would be worth plugging that into the test socket too to find out what the connection speed/ADSL stats are too! Post those up here as well.
If you get all/some of that information, the gurus/Mods here might be able to help you.
I started another test in the master socket and the issue with with it is the same. The configured throughput is still 135k, The router info was the same, i forgot to save it before plugging in the homehub.
if the configured throughput is 135k would that mean that our line has been turned down from the exchange?
I can't run another test for 1 hour so i'll post the results from the homehub
if your profile was 135 that is rock bottom. to get it to rise you need to stay connected to the internet 24/7 for 3/5 days and the profile will rise to match your speed as shown here http://www.kitz.co.uk/adsl/IPprofile.htm
connecting to your test socket should give your best connection as that is direct to the exchnage.
You need to copy the *actual results* of the test into this message. Copy all the information that you are given from the below test:
This will tell experts on the forums whether you have been Profiled down to a lower speed.
I can't copy data as it keeps coming up error after the first test, i'll use another browser.
Just tried again with latest IE browser and BT Homehub 2 (i think). Same results, it failed to send results to server. heres what it said.Also, my router is on and connected 24/7
Thats 3 times now. Once with front plate on and twice with Master socket, once with Belkin router in MS and once with HH. Our phone has been going odd too on and off. Test run twice in latest Opera browser and once in latest IE browser.
This is what the homehub says
Uptime: 0 days, 1:24:01
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4,224
Data Transferred (Sent/Received) [MB/MB]: 1.94 / 22.25
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 28.5 / 51.0
SN Margin (Up/Down) [dB]: 19.0 / 14.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 27 / 0
FEC Errors (Up/Down): 0 / 265,995
CRC Errors (Up/Down): 0 / 5,884
HEC Errors (Up/Down): 0 / 4,942
Line Profile: Interleaved
if your phone is noisy try the quiet line test dial 17070 option 2 should hear nothing no hiss or crackle and best done with a corded phone if possible.
have you tried connecting to the test socket and leaving it for a few days? your connection time is only 1hr+ and to get your profile to rise you need to maintain your connection 24/7 for 3/5 days.
If you are using IE9 then you need to switch to compatibilty mode for the forum