ADSL line status
|Connection time||1 day, 2:22:34|
|Noise margin (Down/Up)||21.5 dB / 19.6 dB|
|Line attenuation (Down/Up)||34.0 dB / 17.9 dB|
|Output power (Down/Up)||0.0 dBm / 13.1 dBm|
|Loss of Framing (Local)||111|
|Loss of Signal (Local)||11|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||5437 / 4294967264|
|CRC Errors (Down/Up)||0 / 2147480000|
|HEC Errors (Down/Up)||nil / 0|
|Error Seconds (Local)||21|
no improvement so far?? great service by BT!! not happy at all.... i KNOW something aint right but nobody will listen!
are you connected to the master or test socket or somewhere else?
i am being forced to have to cancel my contract with BT and i wont be paying any cancellation fee's because BT are not providing the service that is in the contract!
i am connected to the master socket, the BT engineer who came yesterday said i have everything correct
Master socket > New Filter > Wire from filter into the Hub > Ethernet 1 to the Ethernet port on my PC
was it a phone engineer who was working at your home or was it an broadband engineer?
do you have extension sockets in the rest of your home? if so does the bottom half of your master socket detach via 2 screws?
Lottielee, if you managed to switch from BT without paying the cancellation fee, pls let me know how you did it 'cause I'm in the same boat as you and getting nowhere with their customer service. I've had it as well with BT broadband. I might even change my phone as well...I don't need this hassle.
it was a phone engineer, he checked the line and said it was fine, but when someone did a line check it was faulty, then someone else did a line test and it showed that it was fine, so im confused.... i know for a fact that i have everything set up perfectly fine as i have always set everything up the same and i even set up other family members broadband routers etc, i am not using any extensions at all the BT engineer also said the problem cant be in my house, i appreciate you trying to help thank you