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Distinguished Guru
306 Views
Message 21 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

 


@imjolly wrote:

can I ask which hub you have


 

It's a BTHHv2a

 

(guess you missed the CRC bug of 2147480000Smiley Wink)

 

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lottielee
Beginner
285 Views
Message 22 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

ADSL line status

Connection information
Line stateConnected
Connection time1 day, 2:22:34
Downstream283 Kbps
Upstream440 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)21.5 dB / 19.6 dB
Line attenuation (Down/Up)34.0 dB / 17.9 dB
Output power (Down/Up)0.0 dBm / 13.1 dBm
Loss of Framing (Local)111
Loss of Signal (Local)11
Loss of Power (Local)0
FEC Errors (Down/Up)5437 / 4294967264
CRC Errors (Down/Up)0 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)21
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lottielee
Beginner
280 Views
Message 23 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

no improvement so far?? great service by BT!! not happy at all.... i KNOW something aint right but nobody will listen!

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Distinguished Sage
Distinguished Sage
277 Views
Message 24 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

are you connected to the master or test socket or somewhere else?



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lottielee
Beginner
276 Views
Message 25 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

i am being forced to have to cancel my contract with BT and i wont be paying any cancellation fee's because BT are not providing the service that is in the contract!

 

NOT HAPPY!!!!!!!!!!!

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lottielee
Beginner
275 Views
Message 26 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

i am connected to the master socket, the BT engineer who came yesterday said i have everything correct

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lottielee
Beginner
272 Views
Message 27 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

Master socket > New Filter > Wire from filter into the Hub > Ethernet 1 to the Ethernet port on my PC

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Distinguished Sage
Distinguished Sage
262 Views
Message 28 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

was it a phone engineer who was working at your home or was it an broadband engineer? 

 

do you have extension sockets in the rest of your home?  if so does the bottom half of your master socket detach via 2 screws?

 

 



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Highlighted
mellow
Aspiring Contributor
250 Views
Message 29 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

Lottielee, if you managed to switch from BT without paying the cancellation fee, pls let me know how you did it 'cause I'm in the same boat as you and getting nowhere with their customer service. I've had it as well with BT broadband. Smiley Mad I might even change my phone as well...I don't need this hassle.

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lottielee
Beginner
237 Views
Message 30 of 40

Re: Really Fed Up Now I Am Thinking Of Leaving BT for Virgin

it was a phone engineer, he checked the line and said it was fine, but when someone did a line check it was faulty, then someone else did a line test and it showed that it was fine, so im confused.... i know for a fact that i have everything set up perfectly fine as i have always set everything up the same and i even set up other family members broadband routers etc, i am not using any extensions at all the BT engineer also said the problem cant be in my house, i appreciate you trying to help thank you

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