My broadband went down on 27th March so I logged a fault call, or tried too. The guy on the other end had no idea what the problem was and said they would need to do more tests. 5 days later I had heard nothing so phoned again, this time they decided it was a line fault and an engineer would be sent on Wednesday ,another 5 days. Heard nothing from them on Wednesday, heard nothing from them on Thursday, phoned again on Friday and was told the engineer had run out of time before finding the fault and another would be sent next Tuesday. So 16 days with no internet connection (assuming they fix it on Tuesday). Totally unacceptable service
