Hi there everyone. I have already reported this to the engineers and very helpful they were as well.
The problem.
When I use the desktop for online games I usually see a ping of between 30ms and 70ms depending which online game I am playing.
If one of my daughters goes on the laptop then my ping will increase (in game) from anywhere between 200ms and 15,000ms. Yes I have seen the ping that high!
I am wondering if any of you beautiful people can provide an answer to this please?
I pinged bbc.co.uk while not using the wireless for the laptop and then my daughter accessing the internet (faceboook etc):
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data: Reply from 212.58.241.131: bytes=32 time=26ms TTL=241 Reply from 212.58.241.131: bytes=32 time=31ms TTL=241 Reply from 212.58.241.131: bytes=32 time=27ms TTL=241 Reply from 212.58.241.131: bytes=32 time=19ms TTL=241
Ping statistics for 212.58.241.131: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 31ms, Average = 25ms
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data: Reply from 212.58.241.131: bytes=32 time=288ms TTL=241 Reply from 212.58.241.131: bytes=32 time=203ms TTL=241 Reply from 212.58.241.131: bytes=32 time=233ms TTL=241 Reply from 212.58.241.131: bytes=32 time=178ms TTL=241
Ping statistics for 212.58.241.131: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 178ms, Maximum = 288ms, Average = 225ms
Also did a trace (this was when I played a youtube video @ 720p):
Tracing route to bbc.co.uk [212.58.241.131] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 637 ms 447 ms 354 ms 217.47.14.58
3 330 ms 408 ms 526 ms 217.47.14.161
4 393 ms 341 ms 381 ms 213.1.69.34
5 399 ms 347 ms 370 ms 217.41.169.179
6 396 ms 233 ms 271 ms 217.41.169.107
7 410 ms 651 ms 278 ms acc1-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.251.95]
8 174 ms 156 ms 84 ms core1-te0-12-0-6.ealing.ukcore.bt.net [109.159.251.5]
9 259 ms 323 ms 378 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.254.102]
10 71 ms 59 ms 68 ms 194.74.65.42
11 * * * Request timed out.
12 * * * Request timed out.
13 294 ms 347 ms 333 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
14 302 ms 218 ms 198 ms 132.185.255.130
15 217 ms 213 ms 225 ms 212.58.241.131
Trace complete.
ADSL Line Status
Line state: | Connected |
Connection time: | 3 days, 15:55:08 |
Downstream: | 8,128 Kbps |
Upstream: | 448 Kbps |
VPI/VCI: | 0/38 |
Type: | PPPoA |
Modulation: | G.992.1 Annex A |
Latency type: | Fast |
Noise margin (Down/Up): | 13.5 dB / 29.0 dB |
Line attenuation (Down/Up): | 21.0 dB / 12.5 dB |
Output power (Down/Up): | 19.9 dBm / 11.9 dBm |
FEC Events (Down/Up): | 0 / 2 |
CRC Events (Down/Up): | 182 / 29 |
When we first got the hub in January we could happily play games and watch videos at the same time.
Thank you in advance for you help.
Dale
If other user are using your Internet connection, then an increase in response time is normal and to be expected. It really depends on what the laptop was being used for.
Packets of data for gaming applications have no priority over other traffic. So your game data packet will have to wait its turn, when other people are using your Internet connection.
Yep, I understand that mate.
My point being is that when we first got the hub in January we could be on the desktop and the laptop at the same time doing whatever without any issues.
This has only been happening for the last few weeks so something is definately amiss.
Perhaps the exchange capacity is reaching its maximum on your Virtual Path. What download speed does the BT Speedtester show?
I assume that the desktop is hard wired, and not using wireless?
Yes the desktop is wired.
Reults:
1. Best Effort Test: -provides background information.
Download Speed | |
1.58 Mbps |
0 Mbps | 7.15 Mbps Max Achievable Speed |
Download speed![]() ![]() |
Would this have anything to do with the following?
ADSL Line Status
Line state: | Connected |
Connection time: | 3 days, 19:25:02 |
Downstream: | 8,128 Kbps |
Upstream: | 448 Kbps |
VPI/VCI: | 0/38 |
Type: | PPPoA |
Modulation: | G.992.1 Annex A |
Latency type: | Fast |
Noise margin (Down/Up): | 13.2 dB / 29.0 dB |
Line attenuation (Down/Up): | 21.0 dB / 12.5 dB |
Output power (Down/Up): | 19.9 dBm / 11.9 dBm |
FEC Events (Down/Up): | 0 / 2 |
CRC Events (Down/Up): | 189 / 29 |
Loss of Framing (Local/Remote): | 0 / 0 |
Loss of Signal (Local/Remote): | 0 / 0 |
Loss of Power (Local/Remote): | 0 / 0 |
Loss of Link (Remote): | 0 |
HEC Errors (Down/Up): | 205 / 13 |
Error Seconds (Local/Remote): | 0 / 0 |
Will do. First one should be sometime around lunchtime BST.
It looks like bad exchange congestion to me, but do the different speed tests requested, and they sholud give the answer.