What were the results for the IP Profile and noise when you used BTW to run tests?
Real wizards can divine a lot from those results.
...I don't see how connecting it wirelessly and cabled shows much.
Because wireless is a hopeless way of testing anything. (It is a dangerous way of setting up a modem, for example.) Wifi tests are unreliable and open to interference.
Maybe a neighbour is using the same wifi channels. Perhaps the microwave oven is chuntering away in the kitchen.
BT does a lot of things that don't make sense, but requiring users to conduct test over a wired network that uses its own (BT Wholesale) test site isn't one of them. It eliminates unknown variables.
The fact that you don't understand this may also tempt some people to dismiss your reports of what is happening. It will certainly slow down any resolution processes.
The choice is yours. Follow the scripts and people, including BT, will take you more seriously.
I only ran the basic speed test, I never clicked the 'continue' button, as I know that involves re-naming etc, and I didn't have time.
I will try that tonight. This is turning into quite a hobby!
as I know that involves re-naming etc...
You know wrong. No need to rename anything here.
BT rang today, they (BTW) are still looking into the problem.
Just run the BTW speed test, 21:34.
3.74 Mbps download, 8.68 Mbps upload.
I clicked on 'Further Diagnostics' and ran that, ended with the text;
'Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information'.
Last time I ran it, it had a further option to run more tests, but you had to do a re-name in the router settings, which is what I was refering to earlier.
Windows installed the Aniversary version this morning, may hava a bearing, may not. Or next door could be microwaving (only joking, I'm at the laughing stage of this problem!).
I'll continue my hobby tomorrow.
I had another call from BT today.
BTW have moved me onto a less congested line (or something similar), could I monitor it and they'll ring back on Tuesday to check it's OK.
Speed has been approx 50mbps download, 10mbps upload on wired and wireless everytime I've checked it this evening.
Well pleased, fingers crossed this keeps steady.
Friday night, 19:01.
Download 51.68, upload 9.07.
Brilliant, looks like they've fixed it.
I'm calmer now, but still, there should be a way of testing the speeds before they sell them!
Perhaps link.... up........ with............ BT............... Wholesale.......................
Or. Are. They?
Mine is still unfixed 😞
Hopefully they'll get it fixed within the time frame they supplied, 2 weeks to go, but this is STILL 2 months now it has been like this.
It was thanks to your thread that mine has been fixed, I hope so anyway, 2 days and counting (it's like AA in here).
It's taken BT from 26th Aug to do this.
I really hope they fix yours soon, the way they go about communications and repair work etc is appalling.
I'm waiting till they ring back on Tue to check progress, and I'll raise the issue of compensation.
It's still wierd that the forum we post this all on is read by BT though.