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Aspiring Contributor
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Message 1 of 23

Really slow speed

Hi,

 

I recently had a problem with my phone line where the line was faint (eventually dying completely) and the broadband kept dropping. The engineer came and sorted that problem, which was down to the wiring becoming old and he also replaced the sockets (upstairs and downstairs).

 

So, the phone line is fine now but the broadband speed is rediculously slow ... like being back on dial up! Here are the stats anyway:

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 5:27:04
Downstream283 Kbps
Upstream440 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)27.4 dB / 30.5 dB
Line attenuation (Down/Up)30.0 dB / 16.5 dB
Output power (Down/Up)0.0 dBm / 12.9 dBm

 

 

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22 REPLIES 22
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Distinguished Sage
Distinguished Sage
424 Views
Message 2 of 23

Re: Really slow speed

did he replace the master with a filtered faceplate similar to this original.jpg



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Aspiring Contributor
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Message 3 of 23

Re: Really slow speed

No, it was just like the old one.

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Distinguished Sage
Distinguished Sage
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Message 4 of 23

Re: Really slow speed

are you connected to the test socket behind the bottom half of master?  did the engineer remove the bellwire from terminal 3 in both sockets

bellwire removal



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Aspiring Contributor
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Message 5 of 23

Re: Really slow speed

Nothing is connected to the main socket. But the socket upstairs is where the phone and broadband are connected. He did something with the wiring but not sure what? He also tested the line/signal and said it was perfect. Do you want me to check to see if the bellwire has been removed?

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Distinguished Sage
Distinguished Sage
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Message 6 of 23

Re: Really slow speed

engineer didn't  'move' the master so upstairs is now master and then fit a filtered faceplate for router and phone?



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Aspiring Contributor
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Message 7 of 23

Re: Really slow speed

Humm, I dont think so ... is there a way I can check? Pretty sure he didnt though because the majority of the tests he did were on the downstairs one - where the connection actually comes in.

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Distinguished Sage
Distinguished Sage
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Message 8 of 23

Re: Really slow speed

surprised engineer didn't at least fit an NTE5 master where the upstairs extension would be connected to the back of the bottom half



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Distinguished Sage
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Message 9 of 23

Re: Really slow speed

yes make sure the bell wire is removed from all sockets
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Aspiring Contributor
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Message 10 of 23

Re: Really slow speed

OK, I just checked and the bellwire has been removed from both sockets.

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